Bugzilla is the devil we know. It’s more complicated than we’d like it to be (albeit mostly by our own hand), it’s pretty intimidating to new users (though I recognize the efforts to improve that), and adding the features we want can be a slog (I’m looking at you, multi-state flags).
It’s also essential to the way we manage our project at scale, though, and enough of our project’s history and daily activity lives there that understanding it is not really optional. Certain edge cases aside, you can’t really be effective in the Mozilla project without at least a passing ability to wade through Bugzilla.
I put together this video to help people who don’t really live in Bugzilla learn how to at least manage themselves. If you’re inclined to thank me for it, thank Deb and Dan instead – they’re the ones that actually made me sit down and finish the job.
Until wordpress stops eating my video tags, you can get the open-web, flash-free, unencumbered-codec goodness here.
If you’re using a browser that doesn’t understand ogg, I’ve put a copy on Vimeo as well: